Refund and cancellation policy

Last updated 13 November 2026

Cancelling

You can cancel a monthly plan at any time. Your plan keeps working until the end of the month you paid for, and you won't be charged again.

Refunds

Plan fees already paid aren't normally refunded for part-used months. We will refund you if:

• you were charged twice or charged the wrong amount, or
• you were charged after cancelling, or
• a fault on our side kept the service from working for you and we couldn't fix it.

Please write to us within 7 days of the charge at kalam@exporteasemedia.com with your account email and payment details. Approved refunds go back to your original payment method, usually within 7 to 10 working days.

AI credits and WhatsApp wallet

AI credits and WhatsApp wallet top-ups aren't refunded once bought, except in the cases above. Credits you buy separately don't expire while your account is open.

Charges from other companies

Money for ads goes from your own ad account straight to Meta, not to us, so we can't refund it. WhatsApp message charges already passed on to Meta can't be refunded.