ExportEase Engine

Privacy policy

Last updated 13 November 2026

ExportEase Engine is a business software service for Indian exporters, run by ExportEase Media, a proprietorship of Mohd Kalam Ansari, Second Floor, Prop. No. 55, Saidulajab, New Delhi, South Delhi, Delhi 110030, India ("we"). This policy explains what personal data we handle and your choices. Write to us any time at kalam@exporteasemedia.com.

What we collect

  • Your account: name, email, mobile number and password. We store only a protected form of the password, never the password itself.
  • Your company: company name, address, IEC and GST numbers, logo, brand colours and bank details you choose to print on your documents.
  • Your business records: products, prices, suppliers, purchase prices, quotes, proforma invoices and files you upload.
  • Your buyers: names, company names, phone numbers, emails, countries, notes, and the messages exchanged with them.
  • WhatsApp and Meta data: when you connect your accounts, we receive your business account and phone number details, message templates, messages and delivery status, the ad accounts and Pages you choose, and the results of ads you run through us, such as spend, reach, taps and chats started.
  • Technical records: a sign-in cookie, a log of important actions in your account, and basic server logs.

We use a cookie to keep you signed in. We don't use advertising cookies on this service. This public website loads its fonts from Google, which can see your internet address when it does.

Why we use it

  • To run the service you asked for, including sending messages and documents when you or your settings tell us to.
  • To answer your questions, keep the service secure, and fix problems.
  • To send you notices about your account.
  • To meet legal duties, such as tax records.

We don't sell personal data. We don't use your buyers' data for our own marketing.

Your buyers' data

You decide which buyers you add and message, so you are responsible for having their permission and for your messages following WhatsApp's rules. We handle this data for you and on your instructions. If a buyer asks to stop, the service marks them and stops follow-ups. If a buyer contacts us about their data, we will pass the request to you, or act on it where the law asks us to.

Who we share it with

Only with the companies that help us run the service, and only as much as they need:

  • Meta Platforms (WhatsApp and ads), to send and receive your messages and run ads you approve.
  • Anthropic (AI), when you use AI features such as finding an HS code or drafting replies. Anthropic's terms say business data sent through its service isn't used to train its models by default.
  • fal.ai (AI pictures), when you make an ad picture: your product photo, your logo and a description of the picture you want.
  • OpenAI and OpenRouter (backup AI), only if our main AI service is down at that moment, with the same data that request would have sent. OpenRouter passes requests to the AI company it chooses for that request.
  • Amazon Web Services, for hosting in Mumbai, India.
  • Razorpay, for payments. You pay on Razorpay's own page, and we don't store your card details.
  • An email service, to send account emails.

The AI services above may process data outside India.

We may also share data if the law requires it, or to protect people or the service from harm. Our own staff can see only a limited summary of customer accounts, needed for support and safety, and those views are recorded in your account's activity log.

Data from Meta's platforms

We use data received through Meta's platforms only to provide the features you connected, and we don't sell it or use it to build profiles for others. You can disconnect at any time from your Meta account or by writing to us. See how to delete your data.

How long we keep it

We keep your data while your account is open. After you close your account or ask us to delete it, we delete it within 30 days, except what the law requires us to keep, such as tax records, and copies in backups, which expire on their normal schedule.

How we protect it

Each company's data is kept apart by rules in the database itself. Access depends on your team role, and important actions are logged. No system is perfectly safe. If a breach affects you, we will tell you and the authorities as the law requires.

Your rights

Under India's Digital Personal Data Protection Act, 2023, and as its rules apply, you can ask to see, correct or erase your personal data, withdraw consent, and name someone to act for you. Write to us and we will reply within a reasonable time. You can also complain to the Data Protection Board of India.

Grievance officer

Mohd Kalam Ansari, ExportEase Media, Second Floor, Prop. No. 55, Saidulajab, New Delhi, South Delhi, Delhi 110030, India. kalam@exporteasemedia.com

Age

This service is for businesses and people aged 18 or over.

Changes

If we change this policy, we will update the date above and tell you about important changes.